Category: Great Articles

褚士瑩:學一個字,就用一個字

語言學了就是要用才會熟練, 成功人士的學習方法很值得參考, 看一下以下這篇文章吧

http://www.cheers.com.tw/article/article.action?id=5047576

9 Types of Compliments and Why They Work (or Not)

Source:
http://www.psychologytoday.com/blog/fulfillment-any-age/201305/9-types-compliments-and-why-they-work-or-not
Improve your compliments with these simple 9 tips
You might not remember the best compliment you ever received, but you might remember the worst. Instead of feeling flattered and happy, you felt annoyed and a little resentful. Or you might have wondered whether the remark was a compliment at all, or in fact the opposite, intended to put you in your place. This brief guide to the 9 types of compliments will help you make sure that your compliments make you and the recipient feel a little bit better about yourselves, and your relationship that much richer.

  1. The ambiguous compliment. Let’s start with the case when your language leaves a little something to be desired: “A good meal from you is a rare treat.”  What you meant to say is that the meal was a treat that you rarely are ever able to have from anyone else, but instead it sounds like you meant that it’s rare for the cook to do a good job.  The problem is that “rare” can have more than more than one meaning, making it lexically ambiguous.  To avoid this type of inadvertent insult, make sure that you think about what you’re going to say, and possible double meanings, before you utter it. In general, this is a good rule of thumb in all communications, but especially when you’re discussing a sensitive matter.
  2. The too-frequent compliment. Compliments can be subject to the laws of economics, meaning that the more often you give them out, the less they mean. By giving nonstop compliments, you seem insincere, and even if you genuinely feel this way, it would be best to keep some of those words of admiration to yourself. Also, the down side of giving too many compliments is that people come to expect them from you. Should you fail to notice something they actually would like to hear complimented, they’ll think something is wrong.
  3. The inappropriate compliment. Unless you are extremely close to your recipient, it’s not wise to overstep the boundaries of professional or even personal relationships by noting some aspect of an individual’s appearance or talents that presumes over-familiarity. In some cases, people may be trying to use the compliment to manipulate the situation so that they seem even closer than they are in reality, either in terms of their emotional connection or their status.  A boss can’t exactly complain if you say you like his shoes, but he might feel a little uncomfortable because he doesn’t feel you have a personal enough relationship to comment on his appearance.  Even telling your boss she handled an awkward situation well, though perhaps said in earnest admiration, would also seem a bit inappropriate given that your boss is a boss because (we would hope) she knows how to deal with these situations. However, if your boss asks for this kind of feedback, by all means give it because to not do so would be rude. Just make sure you are positive, supportive, and careful in the words you choose (no rare treats, please!).
  4. The envious compliment. Perhaps an acquaintance or co-worker has something that you both (a) love and (b) want. It could be an item of clothing or jewelry, a hair style, or skill. Your desire to express admiration mixes with your desire to have said thing or personal quality and now you’ve made the recipient feel uncomfortable.  He or she worries that you will try to get this out of your hands (if it’s a thing) or will perhaps stalk you until you figure out how to gain that quality yourself. In either case, it makes you look jealous and resentful. Better to say you like something (as long as you haven’t overstepped boundaries) and, if it’s a thing, maybe indicate that you’ve been looking for something similar and wondered where it came from. Don’t expect a ready answer, though, or even an easy one (“It’s been in the family for years,” or “I just dug it out of the closet”). If what you’re complimenting is a skill, you might phrase the question in terms of a comment about yourself (“I’ve always had trouble with public speaking”) but don’t push the person too hard to find out how to be just like him or her. You might ask for feedback on a future occasion about how to improve yourself, and hope to get some good advice in the process.
  5. The awkward compliment. Many compliments in the above categories can produce a sense of awkwardness, but we still need to deal specifically with the cringe-worthy variety. This might be one given to one person in front of a set of other people who themselves are not being complimented.  The other people wonder what’s wrong with them, and the person getting the compliment feels bad that he or she’s been singled out for your admiration.   Speaking of other people being around, if there are 3 of you in a situation of whom 2 are in a relationship, be careful. Telling the cook that his stew is “the best you’ve ever had” (again, not a rare treat) when your own stew-cooking partner is sitting right there taking in the same meal will only make your partner feel angry and hurt. You can’t take the compliment back (which would be even more awkward), but you could make a note to self that on the next occasion you should stay away from handing out your acclaim publicly in front of others who may be hurt by your words of intended kindness.
  6. The compliment that’s on the wrong set of qualities.  Praising people for qualities relevant to a situation may help motivate them and also feel good about themselves.  However, giving an off-topic compliment can get them off their game by leading them to develop self-doubts. In a study of compliments collected from college students, Rees-Miller (2011) found that men tend to praise other men for their competence and women praise each other on their appearance when in social situations. However, when working on work-related tasks, both men and women gave compliments directed at the other person’s competence.  If you compliment people based on their appearance when, in fact, they would prefer to be complimented on their performance, this reinforces the notion that their performance is not valued and they may doubt their own abilities.  Compliments that reinforce a positive stereotype about a gender, racial, or ethnic group can also create bad relationships.  Siy and Cheryan (2013) conducted a series of studies in which they showed that people can feel depersonalized by compliments such as “Asians are good at math” or “women are nurturing.”  Your compliment, though well-intentioned, makes the person feel less like an individual and more like a member of a targeted social group.
  7. The unintentionally rude compliment.  Assuming that you want your compliment to reflect truly positive feelings, you need to monitor not just what you say, but how you say it. A compliment offered in a condescending tone of voice conveys your belief, intentional or not, that you’re surprised at the recipient’s ability to do something well.  Similarly, compliments can sound sarcastic if you don’t have the right emphasis: “Oh, what a great job you’ve done!” can mean the exact opposite if said in the wrong tone of voice.  You can also inadvertently insult someone who’s had a major life change, such as losing or gaining weight, having cosmetic surgery, or completed a training course by remarking on how much better he or she looks or performs. These compliments are risky, unless you know the other person very, very well (and are ready to apologize if you’re misunderstood).
  8. The sales pitch compliment. If it’s clear that you and the recipient stand to gain from your compliment, your compliment may seem insincere.  The suck-up compliment is one of the oldest tricks in the book among salepersons and people in service industries, and it’s not an unheard-of strategy to use on the families of prospective long-term relationship partners. A study by Seiter and Weger (2010) showed that dining room servers received higher tips if they flattered their patrons (up to a point).  Similarly, Grant et al (2010) found that people are more likely to comply with those who flatter them. The fact that these results didn’t surprise you (I’m assuming) should also make you aware of the need to be up front about those compliments you can’t resist making to the people whose hold the power to make you richer, either emotionally or financially. By the same token, if you’re the recipient of the suck-up or sales pitch compliment, recognize what’s happening, and you’ll be better able to resist its lure.
  9. The right compliment. You’ve already learned a great deal about how to give a good compliment (see how smart you are?).  OK, just kidding.  The right compliment is sincere, respectful, is meted out in the right doses, and provides no obvious benefit to the giver.  I doubt if there’s any research on this at all, but I am willing to guess that a great compliment turns on the brain’s reward center, leading to a flood of good feelings not only about you but- more importantly- the recipient of that praise you are so eager to share.

Unfortunately, few people truly know how to give great compliments. Even if you did, it’s hard to know that it was, in fact, the perfect compliment. No one is going to compliment you on your compliments but they’ll react pretty negatively to the ones that fail. You can, however, gauge whether you’ve hit the intended mark (or not) by taking an honest look at your recipient’s face and response. The next time you make a compliment to that person, chances are you’ll boost their self-esteem, and yours.

從拿破崙伐俄失敗看用心的本質

從拿破崙伐俄失敗看用心的本質
【前言】如果生活不用心,你很容易就被「每人限購兩份」的廣告騙進去;如果出去玩不用心,你很容易看也沒看就一頭栽進沒有水的游泳池;如果工作不用心,你很容易因為僵化的過程在支票上簽錯日期,或讓金額多一個零。

用心,對於微小的變化你會更敏銳;不用心,你只會沒效率地一再上當。

用心的本質

我們的思想決定我們的生命。 ──馬爾庫斯.奧列里烏斯,《沉思錄》(Marcus Aurelius, Meditations)

當拿破崙入侵俄羅斯時,他就像一個攻城掠地的蓋世英雄一般,以勇於挑戰巨人之姿再次證明自己的軍事奇才。但在踞傲的旌旗之下,他帶著一顆危險的心靈,決心要征服俄羅斯,無論將付出多少生命的代價。正如托爾斯泰在《戰爭與和平》(War and Peace)中所描述的一樣,拿破崙沒有第二個選擇,他的決心無比堅定。

拿破崙的對手是一位名叫庫圖索夫(Kutuzov)的俄羅斯將軍,一個喜愛伏特加酒,常常在正式場合中打瞌睡的世故沙場老將,兩者間呈現出一種極不相稱的對比。

面對拿破崙大軍的步步逼進,庫圖索夫一再撤退。拿破崙持續挺進,深入俄羅斯領土,離法國的後勤補給線愈來愈遠。終於,正如庫圖索夫意料的,一個強有力的盟軍介入了──俄羅斯的冬天。法軍發現他們正陷入嚴寒的天氣中,與冷冽的寒風冰雪對抗著。

最後,當拿破崙到達唯一且強烈執著的目標──莫斯科,卻發現沒有一個人等著被他征服。全城的人都離開了。俄羅斯人引火燒了他們的聖城,來迎接這位入侵者。表面上,庫圖索夫再一次喬裝成一個失敗者。「他知道蘋果不該在還青澀時就摘採。果實熟透了,自然就會蒂落。但如果是在未熟的時候摘下,那麼蘋果就會腐爛,樹身也會受創,而你也無法忍受那未熟蘋果的滋味……。他知道這頭野獸受傷了,這種傷害也只有傾全俄羅斯之力才能達成,但牠是否受到了致命一擊仍是個懸而未決的疑問。」

在這一刻,拿破崙別無選擇,只能撤退,從燒燬的城市中、從嚴冬中、從這個用心老將的攻擊中撤退。庫圖索夫震撼了俄羅斯,也啟發了數年後使用類似手法的史達林;他讓俄羅斯民族驚覺到必須保護自己的國土,這個衝擊更讓整個俄羅斯覺醒。此時法國陷於各種不利的條件中,包括必須面對驍勇善戰、馳騁凍原的哥薩克騎兵。最後,俄羅斯終於戰勝了,如同她在不久的將來戰勝了重蹈拿破崙覆轍的希特勒一樣。

在庫圖索夫這個角色中,我們可以描繪出用心的關鍵特質:一、創造新類別的能力;二、能夠包容與接受新資訊:三、能夠同時注意到多個角度與面向。

拿破崙的盲目執念提供了一個清晰的鏡像,一個不用心的肖像。首先,庫圖索夫是靈活有彈性的:一般來說,從一個城市中撤離會被視為是一種失敗,但對他而言,這是一個布設陷阱的舉動。第二,庫圖索夫的策略是針對拿破崙的進攻所做的反應,相較之下,拿破崙似乎並沒有接受任何關於庫圖索夫行動的資訊。最後,拿破崙僅從「全力征服敵人的領土」的單一角度來看待法軍快速進軍莫斯科的行為,庫圖索夫卻已看到寒冬的侵襲與遠離補給線會把法軍引向一條痛苦的道路。

 

(本文轉載自Ellen J. Langer新書《用心,讓你看見問題核心》,由木馬文化出版)

Source: http://mag.udn.com/mag/world/printpage.jsp?f_ART_ID=451199

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